Conditions-booking

Terms and Conditions – EN-11.25 (Applicable to all direct bookings and whenever stipulated on an OTA website)

 (Applicable to all direct bookings  and whenever stipulated on the website of the OTA-(online travel agent)
1. Duration of stay
This apartment is a “Classified Tourist Furnished Property” and is rented by the week. It may not be used as a primary or secondary residence. The tenant shall have no right to remain in the property after the agreed rental period.
 
2. Conclusion of the rental
The rental becomes effective upon receipt of written confirmation:
by the owner or representative for direct bookings,
by the OTA (Online Tourism Agency) for bookings made via a platform.

3. Cancellation
3.1 Direct booking: free cancellation up to 2 weeks before arrival. After this period, a penalty of 30% of the total rent will be charged.
3.2 OTA booking: according to the conditions specified in the confirmation.
3.3 Definition of “deposit”: for all bookings, the term “deposit” refers to the acompte under French law. In case of cancellation by the owner (except for duly justified force majeure), the tenant will receive reimbursement of double the “deposit” paid.
 
4. Arrival / Departure
Arrival is from 3:00 p.m. onwards and departure must take place before 10:00 a.m.
If the rental balance has not already been paid, it must be settled upon arrival to receive the keys.
Presentation of an identity document may be required. Foreign guests must complete the police registration form in accordance with local regulations.
A description and inventory (furniture, equipment, utensils, linen, etc.) are included in the rental contract and provided in the apartment manual upon arrival. In the absence of immediate observations or written notice within 24 hours, the apartment shall be deemed delivered in good condition and accepted without reservation.
In case of delayed arrival, the tenant must inform the owner. If the tenant fails to arrive before noon on the day following the scheduled arrival date and does not notify the owner, the booking will be deemed cancelled by the tenant, without refund of amounts already paid and without prejudice to any outstanding sums due.
These provisions apply only to the extent permitted by French law.
 
5. Use of the property
House rules: the tenant agrees to comply with the property manual provided upon arrival and any regulations reasonably communicated by the owner, including rules regarding the use of the swimming pools of the Paradisier building in summer.
Maintenance and protection: the property, furniture, and equipment must be kept clean and in good condition. The tenant must take all necessary measures to protect personal belongings and the property itself, such as closing all doors and windows when leaving the premises.
Respect for premises and neighbors: the tenant shall not cause damage to walls, doors, windows, or any part of the property, nor engage in any behavior that may reasonably be considered a nuisance or disturbance to the owner or neighboring residents.
Permitted use: the apartment, located in a quiet building, is rented solely for family holidays or professional stays. Group gatherings, celebrations such as weddings or large anniversaries, involving numerous external visitors and vehicles, are not permitted under this contract.
Restrictions: the tenant may not:
accommodate more people than expressly authorized,
significantly change the composition of the group during the stay,
bring pets into the property without prior written consent from the owner. In case of non-compliance, the owner may refuse to hand over the keys or require the tenant to vacate the property. Such circumstances will be treated as a cancellation by the tenant, with no obligation on the owner to refund any rent or fees already paid. Any refund will be at the sole discretion of the owner.
Access by the owner: the tenant agrees to allow the owner, or the owner’s representative, access to the property at any reasonable time during the stay, for essential repairs or in case of emergency.

5bis. Use of internet – Hadopi clause
The user agrees not to use the internet access for reproduction, representation, distribution, or communication to the public of works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software, and video games, without authorization. The user is informed that file-sharing software, when connected to the internet, may automatically make downloaded files available. If such software has been used to download protected works, it should be disabled. The user must also comply with the security policy defined by the owner of Paradisier Apartment Mougins and with the rules for using the internet network and equipment. It is recalled that the holder of the internet access, in this case the owner of Paradisier Apartment Mougins, is required to secure this access to prevent unlawful use. This responsibility does not exclude that of the user/tenant, who may be prosecuted for copyright infringement (Article L.335-3 of the French Intellectual Property Code).
 
6. Insurance
The tenant is responsible for any damage caused by themselves. Each member of the group must be covered by a liability insurance policy including holiday extension, or by specific insurance clearly covering all potential liabilities towards third parties during the rental. Proof of insurance may be requested at any time.
 
7. Security deposit
The security deposit may be used for any repair or replacement of property, furniture, fixtures, or accessories required after the stay. Unless managed by the OTA, the deposit will be refunded upon return of the keys or within 14 days, after any justified deductions. In case of serious damage requiring professional quotes or inspections, the refund may take up to 2 months. The deposit may be replaced by damage insurance agreed with the owner or provided by the OTA. The security deposit can never be considered part of the rent.
 
8. Complaint / Claim
Any complaint must be reported immediately during the stay so that corrective measures can be taken.
Complaints made after the stay must be submitted in writing (letter or email) within 3 days.
After this period, no complaint will be considered, except where mandatory legal provisions apply.
 
9. Owner’s liability
General limitation: in case of breach of these terms, our maximum liability is strictly limited to the total rent paid, together with the compensation provided under clause 3.3.
Personal property and damages: we shall not be liable for injuries, damages, or loss of personal property suffered by guests, except where such damages result directly from our negligence.
Legal exceptions: this limitation does not exclude or restrict our liability:
in the case of death or personal injury caused by our negligence,
in the case of misrepresentation,
or in any circumstance where exclusion or limitation of liability would be unlawful under applicable law.
Legal compliance: these provisions apply only to the extent permitted by French and European law. Any clause contrary to mandatory legal provisions shall be deemed null and void.
 
10. Governing law
The contract between you and us is governed by French law. In case of failure to reach an amicable settlement, the competent courts are those of the jurisdiction where the property is located. This clause prevails over any contradictory conditions of booking platforms.
 
11. General
The booking, as well as the rights and responsibilities arising from it, may not be transferred to another person without prior written consent from the owner.